Frequently Asked Questions
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How do I schedule and what is the duration of appointments?
You may schedule an appointment by calling our office at 678-265-8361. We ask that new patients arrive at least 30 minutes prior to the scheduled appointment time. New patient appointments are 60 minutes and follow up appointments are 20 minutes.
What are your appointment cancellation policies?
We ask that you provide us a 24 hour advance notice for cancellations as this allows us to offer that time slot to other patients. Appointments cancelled with a 24 hour notice will NOT be charged and we will make every effort to accommodate you at a later time. A no show fee will be assessed for any appointment not canceled within the specified time frame. $100 for new patient appointments and $50 for follow up appointments. Please be advised that insurances do not reimburse for missed appointments and patients will be charged for the fees incurred as a result of a missed session.
What if I need medication refills?
We require that all stable patients are seen at the clinic at least once every 3 months , refills are provided during routine visits. All patients on controlled substances may need appointments on a more frequent basis. We suggest you make an appointment at least 2 weeks before your refills run out to prevent any discontinuation in your medications.
What is your methodology?
We utilize current, evidence based pharmacological treatments for themanagement of psychiatric/psychological disorders. Further, we offerpsychotherapy as there is extensive research evidence showing its immenseimportance in facilitating the emotional recovery and stability of Patients.Transcranial Magnetic Stimulation is also provided. This is a cutting edgetreatment modality that treats Depression via the use of electromagnetic fields.
Do I need to complete any forms before coming for my first appointment?
Please complete the New Patient Packet and bring it to your initial appointment with a photo ID and your insurance card (if applicable).
Will my appointment be confidential?
StrongTower Behavioral Healthcare follows all HIPAA guidelines to ensure patient confidentiality. Please refer to STBH New Patient Packet for further information.